Policies

Our Policies: Returns, Exchanges & Payments

At Aura & Blooms, your satisfaction is our priority. We are committed to providing you with an exceptional shopping experience and stand behind the quality of our handcrafted jewellery. This page outlines our policies regarding returns, exchanges, and payments to ensure a clear and smooth process.

1. Returns & Exchange Policy

We offer a straightforward return and exchange process within 7 days from the date of delivery.

A. Conditions for Eligibility:

To be eligible for a return or exchange, your item must meet the following criteria:

• It must be in its original, unused, unworn, and unaltered condition.
• It must be returned with all original packaging, including the box, pouches, and any accompanying materials.
• All original tags and labels must be attached and intact.
• An unboxing video of the product is a must for claiming any return or exchange.

Please note that items that show any signs of wear, alteration, or damage will not be accepted for return or exchange.

B. How to Initiate a Return or Exchange:

1. Contact Us: Please email our customer care team at aura.n.blooms@gmail.com within 7 days of receiving your order.
2. Provide Details: In your email, please include your Order Number, the reason for the return/exchange, and clear photographs of the product you wish to return, showing its condition.
3. Await Confirmation: Our team will review your request and, upon approval, will provide you with detailed instructions on how to proceed with the return shipment.

C. Non-Returnable Items:

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• If mentioned in the product page.
• Earrings (including Jhumkas and Ear Cuffs).
• Items purchased during a sale or with a discount code.
• Any custom-made or personalized products.

D. Refunds:

Once your return is received and inspected by our team, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

E. Exchanges:

If you wish to exchange an item, please follow the process outlined above. Once we receive your original item, we will ship the new item to you. Any difference in price between the original and new item will be handled accordingly by our customer care team.

F. Shipping Costs for Returns:

The customer is responsible for the shipping costs associated with returning an item. Shipping costs are non-refundable. If the return is due to an error on our part (e.g., a defective or incorrect item), we will cover the return shipping costs.

2. Payment Policy

We offer a variety of secure payment options for your convenience.

A. Accepted Payment Methods:

We accept the following forms of payment:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• Net Banking
• UPI (Unified Payments Interface)
• Popular Mobile Wallets

All payments are processed through our trusted and secure third-party payment gateways.

B. Payment Security:

Your security is paramount. We use Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your name, address, and payment details, ensuring that your data is safe and secure. Aura & Blooms does not collect or store your credit/debit card numbers or other sensitive payment information on our servers. All transactions are processed directly by our secure payment partners.

C. Order Confirmation:

Upon successful completion of your payment, you will receive an automated order confirmation email to the email address you provided. This email will contain your order number and a summary of your purchase.

D. Currency:

All prices listed on our website are in Indian Rupees (₹). All transactions will be processed in this currency.

3. Shipping Policy

We know you’re excited to receive your beautiful jewellery from Aura & Blooms. We are committed to ensuring that your order reaches you in a safe, secure, and timely manner. Here is everything you need to know about our shipping process.

Order Processing

• Processing Time: All orders are processed within 1-2 business days (excluding weekends and public holidays).

• Preparation: Each piece of jewellery is carefully inspected, polished, and securely packaged in our signature Aura & Blooms box to ensure it reaches you in perfect condition.

Shipping Timelines & Costs

• Shipping Cost: We are pleased to offer complimentary free shipping on all orders across India. There are no hidden charges.

• Delivery Partners: We work with trusted and reliable courier partners to ensure the safe and efficient delivery of your order.

• Estimated Delivery Time: Once your order has been dispatched, you can expect it to be delivered within the following timelines:

  • Metro Cities: 3-7 business days

  • Other Cities (Tier II & III): 5-9 business days

Please note that these are estimated delivery times. Delays due to unforeseen circumstances, such as severe weather or public holidays, may occur with our courier partners.

Order Tracking

Once your order is dispatched from our facility, you will receive a shipping confirmation email. This email will contain your unique tracking number and a link to our courier partner’s website, allowing you to monitor the progress of your shipment in real-time.

Packaging

Every piece from Aura & Blooms is delivered in our beautiful, signature gift-ready packaging. This box is then placed within a secure, tamper-proof outer package to protect your precious purchase during transit.

Need Help?

If you have any questions about our policies, please do not hesitate to contact us at aura.n.blooms@gmail.com. We are here to help